Delivery & Returns
Delivery & Returns Policy
Last updated: July 2026
1. Nature of the Service
ClothPix is a digital AI service. No physical products are sold. The purchased photo generation service is instantly added to your account after payment approval. There is no shipping or physical delivery process.
2. Service Activation
After your payment is successfully completed, the purchased photo generation service is instantly reflected in your account. If your service was not activated due to a technical issue, contact destek@clothpix.com with your payment receipt; it will be corrected within 1 business day.
3. Refund Policy
Since ClothPix provides a digital service, the right of withdrawal cannot be exercised after digital content delivery has begun. However, refunds are made in the following cases:
- If photo generation could not be completed due to a technical error and the service slot was deducted, it is refunded to your account.
- If payment was successful but the service was not added to your account, a full refund or service assignment will be made.
- In case of double payment or duplicate billing, the excess amount is refunded.
4. Refund Process
Submit your refund request to destek@clothpix.com with your payment details. Requests are evaluated within 3-5 business days. Approved refunds are processed via the original payment method.
5. Unused Service Slots
Purchased but unused photo generation service slots do not expire. They are permanently stored in your account. If you wish to close your account, contact destek@clothpix.com for a refund evaluation.